Contact information

Contact Information — Nella Club Limited
We’re always here to help. Whether you have a question about your order, our products, or any of our policies, our customer service team will gladly assist you.

Customer Support
If you need assistance, please reach out to us using one of the methods below:

Email: info@nellaclub.com

Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (CET)

We aim to respond to all inquiries within 24–48 hours on business days.

For Press & Collaboration Inquiries
If you are an influencer, media representative, or would like to discuss collaboration opportunities, please contact us via email at info@nellaclub.com with the subject line “Collaboration Inquiry”.

Response Commitment
At Nella Club, we value your trust. Our team personally handles every message to ensure fast, clear, and human communication — no bots or automated replies. We look forward to assisting you!