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Shipping details
NellaClub™️ orders are fulfilled and shipped anywhere in the world (apart from some islands) in the span of 1-2 weeks.
We require between 2-5 working days on average to fulfill your order and transport it to our carrier's sort facility. Some items may take longer especially around major holidays (up to 10 days), or if your order includes popular items experiencing stock availability issues.
Once your order has begun processing through our shipping department we are unable to make any changes (including address changes). We will only ship to the address provided at check-out.
We only ship during business days and do not ship on Saturdays, Sundays or holidays. Once your order has shipped, you will receive a Shipping Confirmation email.
Returns
If there is any issue with your order, do not hesitate to reach out to our customer support team at support@nellaclub.com. We will be more than happy to offer you an immediate solution to ensure that you are left satisfied with your experience!
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This Many People Can’t Be Wrong:
Based on 124+ reviews
15.000+ HAPPY CUSTOMERS
The fit is absolutely perfect!
Ordered two pieces for my wardrobe refresh and I'm honestly blown away by the heavy material and premium feel.
My new favorite brand.
All of their pieces have that high-end designer cut without the insane price tag. Super comfortable for daily wear.
Fast delivery & top quality...
Package arrived in 4 days. Unboxing felt high luxury and the fit is top tier. Ordering again soon!
Exceeded my expectations!
Saw this shop on Instagram and had to try. The stitching, silhouette, and finish everything screams quality.
Frequently Asked Questions
We are sorry to hear that you have received the wrong product. Please contact our customer care team via our contact form and we will try and get this fixed for you as quickly as possible.
Don’t forget to attach a picture of the invoice that you received inside your parcel as well as the garments that you received.
We will try and get this fixed for you as quickly as possible.
If you wish to cancel your order, you will need to send a message to our customer care team via our contact form, including your order number. However, if your order has already been picked, packed or dispatched, it will not be possible to cancel it.
Delivery of your order usually takes between 12 and 15 days. We do our utmost to ensure that your package arrives quickly and in perfect condition!
If you have any, you can ask them using the question mark icon at the bottom left of the site. We're here to help!